Our Guarantee & Warranty - Crestview Roofing Co Fort Worth

The Crestview Roofing Co Fort Worth Guarantee

We put it in writing before we pick up a hammer. Every repair and replacement we do in Fort Worth comes with a written price before any work starts, and every repair carries our 365-Day Done Right Promise: if a covered repair fails within 365 days, we correct it at no charge. That includes a free second visit. No negotiation, no runaround, no fine print gymnastics. Dylan Pace founded this company in 2000, and the promise we make on a roof over in Wedgwood is the same one we make off Marine Creek Parkway: the number on the page is the number on the invoice. We stand behind the work because we wrote it down first.

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What’s Covered

Here is exactly what walks onto your property with every Crestview Roofing Co Fort Worth job.

• Workmanship for a full year. Every repair is covered by the 365-Day Done Right Promise, in writing, included with every job at no extra cost.
• Written pricing before work begins. You get the number before we start, and that number does not move unless you change the scope.
• Materials from manufacturers we can defend. We install and repair using GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral products, so warranty claims never die in a blame game between installer and manufacturer.
• Background-checked, uniformed technicians. You know exactly who is arriving at your home before they pull into your driveway.
• Documented work from start to finish. The Relay Standard governs every job: before-and-after photos, a live trackable arrival time, and a digital invoice sent by text when the work is done.
• Cleanup that matches the craftsmanship. We do not leave nail strips in your flower bed or shingle wrappers in your yard. The site looks like we found it, minus the roof problem.

Our Satisfaction Promise

If you are not satisfied, we make it right. That sounds like a line on a brochure, so here is the process behind it. First, call us. A live person answers 24/7, not a voicemail tree that loops back on itself. Tell us what is wrong. We send a technician back out, and if the repair failed within 365 days of the original work, the second visit is free. No charge, no negotiation, no “well, technically” conversation. We fix the failure and document it the same way we documented the first job: photos, written notes, and a clear explanation of what happened.

For anything outside the 365-day window, you still get honesty. We will tell you what we found, what it costs to fix, and whether it is worth fixing at all. Sometimes the right answer is “that has a few years left in it,” and we will say exactly that. A roofer who invents problems is building a business on fear. We built ours on repeat calls from Fort Worth homeowners who actually trust the guy who answers the phone. That is the satisfaction promise, and it has held since 2000.

Licensed & Insured Backing

A warranty is only worth the company standing behind it, and that company needs real backing. Crestview Roofing Co Fort Worth is licensed and insured. What that means for you: if something goes wrong beyond the roofing itself, you are not left holding the bag. Insurance protects your property and our crew while work is underway. Licensing means we answer to the State of Texas, not just to our own promises. Combined with the 365-Day Done Right Promise and written pricing, the licensing and insurance are the guardrails that keep every other guarantee honest. When Dylan Pace puts a roof on your Fort Worth home, the paperwork protects you as much as the shingles do.

Why the Guarantee Matters in Fort Worth Specifically

Fort Worth roofs take a beating. Hail rips through in spring. Summer heat bakes shingles until they curl at the edges. High winds from the west test every flashing detail around chimneys, vents, and valleys. A roofer can promise anything on a quiet Tuesday in October. The test is what they do after a March storm rips a section of ridge cap off and water starts showing up in the attic.

That is why our guarantee is time-based, not weather-based. Hail damage inside the 365-day window gets the same treatment as a loose nail popping through a shingle: covered, corrected, and documented. We cannot stop Fort Worth weather. We can promise you will not pay twice for the same repair when it fails before its first birthday.

Does the Guarantee Cover Materials Too?

Our workmanship guarantee covers our installation and repair work for 365 days, in writing, on every job. The materials themselves come from manufacturers with their own product warranties: GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral. We install and repair to manufacturer specifications precisely so those product warranties stay intact. A shingle warranty is only as good as the install behind it. We protect both ends: our work for a year, and the manufacturer’s product warranty by doing the work correctly the first time.

What We Do When Something Goes Wrong

Roofs fail. Even good ones. Even ones installed by careful crews following manufacturer specs. The difference between a good roofer and a billboard is not whether failures happen, it is what happens when they do. Here is our sequence:

• You call. A live person answers, day or night. You describe the problem in your own words.
• We schedule the second visit. If it is within 365 days and the repair is covered, this visit is free. Full stop.
• A background-checked technician arrives. You know who is coming before they get there, and you can track their arrival live through The Relay Standard.
• We diagnose and write the fix. If it is covered, you sign nothing and pay nothing. We fix it and document the correction with photos.
• You get a digital invoice. Sent by text, showing zero dollars owed, with a note on what we corrected.

That is the whole system. It is not complicated because complicated processes are where promises go to die. We make it hard to fail a second time.

What Is NOT Covered

Honesty cuts both ways. The 365-Day Done Right Promise covers our workmanship on repairs. It does not cover new damage from a separate storm event, modifications made by another contractor, or damage to areas we did not touch. If a new hailstorm tears up a different section of the roof, that is a new insurance claim and a new scope of work, not a warranty visit. We will tell you plainly which bucket the problem falls into before any work happens. The written price you get will reflect exactly what we are doing and nothing more.

How to Make a Claim

Call (682) 730-3548. Tell the person who answers that you have a repair covered under the 365-Day Done Right Promise. We will pull your job record from The Relay Standard, confirm the original scope and date, and schedule your free second visit. You do not need to find a warranty number or dig through attic boxes for paperwork. We keep the documentation. That is part of the guarantee, and part of why we document every job with photos and a digital invoice from day one.

Talk to a Person Before You Decide

If you are reading this page because you need roof work in Fort Worth, start with a conversation. Call (682) 730-3548 and ask us anything: how the guarantee works, what a repair costs, whether your roof has another season in it. You will get a straight answer from a person who has been doing this in Fort Worth since 2000. The written price comes before any work starts, and the guarantee comes with every repair, in writing, included. You do not have to decide today. You just have to call.

Written by Dylan Pace, Owner at Crestview Roofing Co Fort Worth, serving Fort Worth since 2000.